Repair, warranty and right-to-repair, on every device
A QR printed on the device itself opens a passport with repair manuals, spare-parts catalogue, repairability score, software-support window and a digital warranty register — to consumers, repairers and recyclers in role-specific views.
The scenario
A consumer electronics manufacturer preparing for the ESPR electronics DPP (smartphones and tablets first) and the EU right-to-repair directive.
The problem
Right-to-repair and ESPR require repair documentation, spare-parts info and a repairability score on a per-product basis. Paper inserts can't deliver it, and PDFs on a corporate site break the supply chain to independent repairers.
The solution
Each device carries a permanent QR resolving via GS1 Digital Link. Consumer view: warranty registration, support window, repair scheduling. Repairer view: schematics, spare-parts orders, torque values. Recycler view: disassembly sequence, hazardous components, material recovery. The same record satisfies the ESPR DPP when the delegated act lands.
Outcomes
- Right-to-repair compliance built into the product
- Digital warranty register replacing paper
- Independent repairers served at scale
- ESPR-ready DPP record per device
Data captured
- Serial number, model, manufacture date
- Repairability score and software-support window
- Spare-parts list and current pricing
- Disassembly and recycling instructions